The Never-Ending Library Privacy Policy

This privacy policy sets out the terms of how HarperCollins Publishers Limited (“HarperCollins”, “we”, “us” and “our”) and our related companies will use any information or personal information that you (“you”, “yours”) give to us or we collect from you.  Personal information means any information about you from which you could be identified such as your name, address, telephone number or email address, whenever you provide us with that information we will use it as per these terms.


Who are we?

This website is run by HarperCollins Publishers Limited (“HarperCollins“, “we”, “us” and “our”) a company registered in Scotland under company number 27389 and whose registered offices are located at Westerhill Road, Bishopsbriggs, Glasgow, G64 2QT. HarperCollins is registered on the Information Commissioner’s Data Protection Register under registration number Z4895037.

You may contact us via email


How do we collect information from you and how do we use it?

On you have the opportunity to subscribe to updates via FEEDBURNER

We will only send updates to you if you have subscribed and you can unsubscribe at any time by clicking the link on one of our emails or by emailing

Feedburner is owned by Google and governed by Google’s privacy policy, you can see more at:

We also may collect information automatically using “cookies” (for more information about cookies and how we use them see ).


We use the information we have about you in the following ways.

  • To send you newsletters and information about books and authors you have subscribed to or which we think will interest you;
  • To provide you with information on products or services we think might interest you based on your preferences;
  • If you are a member of any of our online communities to access them and use their various functions;
  • To participate on any of our forum, notice boards or other interactive content;
  • To allow you to enter competitions and contact you about them;
  • To process any orders for good or services you have purchased from us, and to contact you about them;
  • To look at and respond to any messages, complaints or other queries you might send us; and
  • To notify you about any changes to any of our websites, services or products.



For more information, please visit:


Amending your data

You can amend or remove the data we hold about you at any time by following these steps:

To unsubscribe from, click on the unsubscribe link in the email you have received from us or email


Disclosure of information to other people

The data that we collect from you may be transferred to, and stored on, servers in a country outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, maintaining our sites, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We may also share your data with third-parties who are providing us with services to help with our business operations and provide the websites to you.

Where a lawful request is made to us we also reserve the right to access and disclose your personal information to governments, law enforcement agencies or other parties whose request we reasonably consider to be justified to comply with any law.


Changes to privacy policy

We may from time to time make changes to this privacy policy, for example if there is a change of law or if we are providing new services. These changes will take effect from the date the updated privacy policy is posted onto the website. We recommend that you check this policy from time to time to see if it has changed. If you continue to use our services after our privacy policy changes you will be bound by those changes.


Business Transfers

In the event that HarperCollins is bought by another party or sells or otherwise disposes of part of its business we reserve the right to sell your information as part of this transfer and you agree to such transfer. If such an event does occur we will require that your data is used as per the terms of this privacy policy unless you are otherwise notified.


This policy was last updated on 11 July 2012.